Call Centre Solutions
Jumping Bean provides a complete or add-on solution for call centres. We offer financing options to allow you to turn this startup cost into a monthly bill from as little as R1,400(ex vat) per month. This includes ongoing support. Beside the normal features one expects for a call centre, our solutions include routing call over a voip trunk, greatly reducing the main cost of any call centre. The Voip part of the solution can also be added to existing PBXs. (We have launced a separate site to expand on our Asterisk offerings. Please see our new site here. )
Cut telephone costs by routing over VOIP.
Our customised call centre solutions provide the following components and features (depending on your requirements):
- Least cost routing,
- VOIP server with IVR,ACD etc,
- Campaign management software for both outbound,inbound or blended campaigns,
- Call scripting,
- Voice recording of agent conversations,
- Supervisor/QA call monitoring and call recall,
- Detailed reports per agent and campaign,
- Ongoing technical support subject to service level agreements,
- Agent phones,
- Agent desks,
- Network points and switches,
- Internet connection,
- Internet firewall, and
Jumping Bean makes use of open source pbx application and server software to build your solution. This IP based solution allows for easy and quick addition of new features and the provisioning of new extensions and IVRs etc at no additional cost. In addition the use of a vendor free implementation allows the customer to source support from a multiplicity of service providers and prevent expensive vendor lock-in.
We also have a broker who can help you obtain finance form a bank to turn the cost of a new call centre into a mothly charge.
Send Jumping Bean a email now or call us on 011-781 8014 to discuss your call centre requirements.
